We will try at all times to be accommodating, fair and flexible, we do however need to establish these conditions to make sure your stay is enjoyable for all.
This is a legally binding contract between the property owner, L Knight-Little and the holidaymaker. The property owner is also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".
The property referred to being is Pentwyn Barn
The contract is for a short-term holiday rental and shall be made between the guest and Pentwyn Barn. A contract is only entered into once the booking and deposit has been processed and a confirmation email issued. The barn is a fantastic venue for a gathering of friends and family and we want you to have a great time here. We live next door and so ask that you don’t bring a very big music system and that music is kept to a low level after midnight.
1. Reservations and cancellations
An invoice is sent to you by email and the bank details for transfers are on it.
50% of the rental fee is payable on booking and this reserves the property for you and the remaining balance must be paid eight weeks before the visit. Non-payment of the final balance when it becomes due will constitute cancellation of the booking and forfeiture of the deposit payment.
Your booking is made as a consumer and you agree that we will not accept liability for expenses, costs, losses, claims or other sums that relate to any business suffered or incurred by you.
You must be over 18 years of age at the time of making your booking.
Cancellations:
If the house can be re-let at the same rate, you will receive a refund of amounts already paid, minus 10% admin fee. If the house is re-let at a lower price, you will receive the lower rate minus 10% admin fee on the amount you originally paid.
There will be no refund for cancellations if the house cannot be re-let for a price acceptable to us for the booked period. We advise you to take out holiday insurance that includes cancellation compensation for accommodation and covers risks such as flight cancellation due to ash cloud and other unusual events!
If you have a complaint you must bring this to our attention straight away. Complaints must be dealt with during your break and will not be considered after your departure. Please note that the accommodation is strictly a no-smoking environment. We very rarely get people ignoring this, but if you choose to we reserve the right to charge for specialist cleaning and to ask you to leave the property immediately.
CANCELLATION BY US
We reserve the right to cancel your booking at anytime in the event of circumstances beyond our reasonable control. In the unlikely event of this happening, we will refund all money received by us in relation to your booking of the property, however we will not be liable for any other loss incurred by you as a result of the cancellation.
GENERAL INFORMATION REGARDING BOOKINGS
Our self-catering accommodation is suited to and equipped for families and friends. We reserve the right not to accept bookings from anyone whom we feel the accommodation would not be suitable for. All guests must be listed and this sent by email eight weeks prior to arrival. Additional guests are not permitted unless agreed beforehand and the fee adjusted.
2. Payment
Payment via our online booking form if you prefer to pay by bank transfer then please email for details. Any bank transfer should be sent to our UK account. For within-Britain bank transfers there are no bank charges. For international electronic bank transfers, bank charges tend to be around GBP£20, although there are occasionally intermediary bank charges in addition. The amount received by us should correspond with the amount invoiced.
Cryptocurrency
Should you wish to pay via cryptocurrency please note that at the moment we only accept BTC, ETH, and LTC if this is your preferred method of payment please note that payment must be made in full at time of booking, Including any deposits paid, deposits will be returned via the method paid (please note that due to cryptocurrency price fluctuations the equivalent price in GBP will be converted on the day of payment.) Contact us for further details.
3. Advertised rental price
Prices may vary: after you have booked, prices on the websites may show as higher (if demand becomes very high) or lower if, sometimes close to the start date, we reduce the price for ‘special offer’ late sales. Price changes do not affect your booking, once your deposit is paid and the property is reserved for you.
4. Arrival / departure
Arrival after 3.00 pm (unless earlier check-in previously agreed)
Departure by 11.00 am (unless later checkout previously agreed)
Luggage can be dropped off after 2pm although you must notify us in advance of your intention to do this.
It is important that you stick to your arrival and departure times, as we need the time to get the property ready for the next arrivals. A few times our housekeeping team have been inconvenienced by guests not leaving on time and so we have regretfully decided that any overstay will be charged at £40 per hour or part thereof. This will be deducted from the ‘breakages’ deposit.
Please note that Pentwyn Barn is connected to a private septic tank, therefore we ask that nothing other than toilet roll is flushed in the toilet, a separate bin is provided in the bathroom for baby wipes/ make up wipes and sanitary products. If this is not adhered to you will be charged for any damage caused at a rate of £200.
The hot water and heating is on constantly and you can adjust the room temperature via the thermostat located in the living room.
5. Cleaning & linen
One large bath towel per person is provided and these towels will put on each bed. Tea towels and hand-towels are provided in the kitchen and all bathrooms, as are bathmats and soap. The beds are made up with fresh linen.
The house is presented freshly cleaned and should be left in good order.
6.
Parking
We have room for 2 cars to park next to the barn at the bottom of the drive on the right hand side. Please do not park in front of the gated entrance to Pentwyn Farm
Bike storage
There is a shed available for bicycles to be stored. This can be locked however we accept no liability for loss or damage to any bikes stored during your stay.
7.
Telephone and internet access
Wireless broadband is available in the barn and the current password will be available in the welcome pack in the barn
8.
Smoking
The NO SMOKING ban in England and Wales now makes it illegal to smoke inside the house. Please observe this rule.
9.
Pets
Your dogs are very welcome, but please help our housekeeper and try to wipe muddy paws. We also ask you keep your pets off the beds and sofas unless you bring your own suitable coverings.
Please note that the barn is situated on a working small holding therefore livestock are in the vicinity so please ensure all dogs are under control and stay within the confines of the barn and its garden.
Please let us know at time of booking if you are bringing any animals.
10. Personal safety and holiday cancellations
Guests are advised to take out travel insurance: we accept no liability for guests’ illness, hurt or loss/damage to personal property during their stay; or for any circumstances (e.g. flight cancellations, illness) that prevent guests from arriving at the property, other than those caused by ourselves.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
11. Hairdryers and other electrical goods
There is a hairdryer, iron and ironing board available in the barn. Instructions for operating white goods etc. can be found within the welcome pack.
12. Cleaning up before you leave
We arrive as you leave, to strip the beds and clean the house thoroughly. However, you are expected to leave the house in good order – tidy, dishes washed up, floors swept and mopped if they’ve got especially muddy or had drinks spilt, oven and fridge cleaned and rubbish removed to outside bins.
Please dispose of your rubbish in the bins provided on outside the back door, these are clearly mark general and recycling. The maximum amount of rubbish that you can leave is one full bin of general waste and recycling can be put in the various marked bins but if you have more than this then it needs to be taken away with you. Please do not put bottles or any recycling in the general waste bin as this will not be taken by our bin collectors. Please put your glass in the large recycling glass bin.
OCCUPANCY
The property may only be occupied for the purpose of a holiday.
The property may only be occupied by the number of the guests stated when you booked. A maximum of 6 guests may occupy the house and under no circumstances can you invite outside guests round to the property (unless previously agreed). We reserve the right to refuse entry or ask the entire group to leave if this condition is not observed.
A travel cot and high chair can be provided upon request.
GUESTS OBLIGATIONS AND RESPONSIBILITIES THE GUEST AGREES:
• To keep the property it’s fixtures and fittings in the same and proper condition and repair as on arrival.
• To remain responsible for all children, pets and adults requiring care at all times.
• To pay for any damage or loss incurred during the occupation excluding reasonable wear and tear. All breakages and any damage must be reported to us before the end of your holiday.
• We ask you not to cause nuisance or annoyance to occupants of any nearby properties during your stay. To this end we ask that there is no loud music outside after 11pm or before 8am.
• If damage caused results in the party being un-fit for occupation to subsequent guests, you shall be liable for the loss of rental income and any other related losses.
• We shall not be responsible for any loss or damage to any belongings or injuries sustained by you or any member of your party.
• We reserve the right to cancel your booking at any time and the total paid will be refunded to you.
RIGHT OF ACCESS
You must allow us and our representative’s access to the property at reasonable times for the purpose of inspection, or to carry out any repairs or maintenance.
SHOULD YOU ENCOUNTER A PROBLEM
We hope you will never have any cause for complaint. In the event that a problem occurs please contact us as soon as is possible while you are at the property so that we can make every reasonable effort assist to you and to resolve the issue.